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50 Holt Drive, Stony Point, NY 10980 1-888-575-0638 [email protected]

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Customer Service

By Phone: 1-888-575-0638

Hours: 8am - 4pm

Send an e-mail to [email protected]

or

Visit our showroom by appointment only at:

50 Holt Drive, Stony Point, NY 10980

Shipping Fees

All standard shipments in continental USA are free.

For oversized items that require freight shipping, a flat $200 shipping fee is charged to the order irrespective of how many oversized items are in your shopping cart.

A custom shipping fee may apply for large orders

These shipping terms do not apply for wholesale orders.

Shipping Times

Standard deliveries - ships within 2 business days of purchase.

Freight deliveries can take up to 7 business days to fully assemble.

Pre-order purchases - the expected shipping date is noted on the product listing.

For more information, reach out to us at [email protected] or 1-888-575-0638.

Returns

We stand behind our products with a 30-day free return policy (excluding clearance sales).
For heavy or bulky items, a nominal return shipping fee will be charged and in limited cases a restocking fee as follows:

	Shipping Fee	Restocking Fee
Bubble Tubes (above 3 ft)	$40	-
Bubble Walls	$40	-
Freight Delivery	$150	10%

All returns must be unused and in their original packaging, otherwise a 15% restocking fee will be charged.

Damaged Items

We take precautions to ensure your items arrive undamaged, however, on occasion it does happen. We'll gladly provide you with a free return shipping label and replace the item or refund your purchase. Email us at [email protected] with your order confirmation, a picture or video of the broken item and short description of the issue.

Warranty

We offer a 1 year warranty on all products including their parts and pieces. If anything goes wrong with your product within the warranty period, we will make sure to rectify the issue. Does not apply to damage due to customer negligence.

Purchase orders

Playlearn welcomes purchase orders from its business partners.

Please email [email protected] to setup a business account.

Credit and payment terms are dependent upon approval.

Please email for our W-9 or any other info, and we will be glad to assist you.

Shipping Fees

All standard shipments in continental USA are free.

For oversized items that require freight shipping, a flat $200 shipping fee is charged to the order irrespective of how many oversized items are in your shopping cart.

A custom shipping fee may apply for large orders

These shipping terms do not apply for wholesale orders.

Shipping Times

Standard deliveries - ships within 2 business days of purchase.

Freight deliveries can take up to 7 business days to fully assemble.

Pre-order purchases - the expected shipping date is noted on the product listing.

For more information, reach out to us at [email protected] or 1-888-575-0638.

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